Updated: November 2026 · Questions: hello@syracuseroofco.com
| What we collect | Why | Who sees it |
|---|---|---|
| Name, phone, ZIP and the job type from the form | To call you back and book a roof visit | Our booking staff and the insured roofer assigned to your job |
| Notes and photos you send | So the right materials come on the first trip | The same people, nobody else |
| Your number and a recording of the call | To get your details right; you hear a notice when the call starts | Booking staff, and the phone provider that runs the line |
| What you type into the site chat | To answer you and pass your request on | Booking staff; an outside provider runs the chat window for us |
| Address and job details for a permit | To file with the City of Syracuse or your town or village | That permit office |
| Anonymous visit counts | To see which pages help people; no cookies, no profiles | Us only |
We keep job records as long as warranty, permit and tax rules need them. Contact details from a request that never became a job are cleared out after a reasonable time. The chat window stores your recent conversations in your own browser for up to 30 days so you can pick up where you left off; clearing your browser data removes them.
You can ask what we hold about you, have it corrected, or have it deleted. Email us. Say at the start of a call if you don't want it recorded. We don't sell personal information, we don't run advertising trackers, and the site isn't meant for anyone under 18.