Updated: November 2026 · hello@syracuseroofco.com · (315) 640-3541
How do I complain?
Call (315) 640-3541 and say it's a complaint, or email hello@syracuseroofco.com. Give us the address, the date of the estimate or the work, what you expected, what happened, and photos if you have them. If the crew is still at the house, tell us. That gets dealt with the same day.
How fast will you respond?
A person acknowledges your complaint within one business day and names who's handling it. Within ten business days you get a written answer: what we found, what will happen, and by when.
Will someone come look?
For workmanship problems, yes. We look at the roof before we take a position. If the fix falls under the contractor's workmanship terms or a manufacturer's warranty, we arrange it. If it doesn't, we explain why in writing.
Who's responsible?
The contractor who did the work is responsible for it under the agreement you signed. We booked the job and chose the contractor, so we take complaints about both, push the contractor on your behalf, and stay with it until it's settled.
What about insurance disputes?
If the problem is with your insurer's decision rather than the work, we can supply photos and documentation. The claim itself stays between you and the insurer.
What if you can't fix it?
You don't have to go through us at all. You can contact the New York State Attorney General's Bureau of Consumer Frauds and Protection, the New York Department of State Division of Consumer Protection, or the building department that issued the permit, whether that's the City of Syracuse or your town or village. New York doesn't license roofers at the state level. Nothing here limits your rights under your contract or New York law.